SHIPPING AND DELIVERY

    • You will receive an email confirmation once your order has been placed and a tracking number confirmation once your order has been shipped.

    • Orders are processed within 3 business days.

  • Singapore only.

    At this time, we only ship within Singapore. As a small business, the focus is on providing the best possible service to local customers. Thank you for your understanding and support!

    • Shipping rates start from $5.50 and are based on item weight tiers, including protective wrapping.

    • Combined shipping is possible if it remains in the same tier – Add to cart to calculate final shipping cost.

    • Items will be wrapped in upcycled protective material to stay conscious and sustainable

    • Standard shipping (QExpress) is estimated to be around 2-3 working days.

    • Expedited shipping is not available at this time

  • As a small business, Kapuuut is unable to accept returns at this time. However, refunds are offered for items that have been damaged during delivery.

    • Damaged items: If you receive a damaged item, please send an email to kap.uuut.ceramics@gmail.com within 48 hours of receiving your order.

    • Supporting images : Please include clear pictures of the damage to help us assess the issue.

    • Dispute process: We will review your claim to understand and discuss the issue with you. Please note that refunds are subject to confirmation and may not always be granted if the terms are not agreeable.

    • Accepted refunds will take up to 14 business days to process

  • Delivery Issues

    • If you experience any issues with your delivery, please reach out within 7 days of receiving your order.

    Damages

    • Kapuuut takes great care in packaging the pottery wares, but if any items arrive damaged, please email over a photo of the damaged item and packaging within 48 hours of receipt.

PRODUCTS

  • Each product page includes the item description, and most of them state the approximate volume and dimensions.

    To avoid mismatched expectations, we strongly urge you to check through the item specs before making a purchase.

    If the product information is missing something that you need to know, reach out here to ask!

  • Because I am always exploring new stuff, restocks aren't regular.

    I'm taking a leap of faith and restocking only if there is a high demand. If you've fallen in love with something that has gone out of stock, i may remake them on request depending on my availability! No harm asking so either slide into my DMs on IG or send me an email

  • As all Kapuuut wares are handmade, to ensure the longevity and quality of your ceramic items, please follow these care instructions:

    General Care Tips

    • Most tableware is made using food-safe glazes, ensuring they are safe for food contact.

    • Store carefully to avoid chipping or cracking.

    • For any items with intricate designs or delicate features, handle them gently.

    Microwave & Dishwashers

    • Our ceramic wares are microwave safe.

      Avoid microwaving for extended periods to prevent overheating.

    • Recommend to hand wash to ensure best case. Some items may not be dishwasher friendly.

    Cleaning

    • Clean with soap and water (room temperature, cold, or warm)

    Temperature changes

    • Avoid exposing the wares to sudden or extreme temperature changes.

      • Do not move items directly from the refrigerator to a hot oven or vice versa.

    By following these care instructions, your handmade ceramic wares can last for many years to come.

  • If you're looking for a custom order or a commission, drop an email to connect and we can talk about how to make some magic!

    Requests to replicate other artists works isn't something I would do. If you have a reference mood/vibe or are interested in my style, I'm happy to create something specially for you.

  • Kapuuut is always open for any potential fun projects or collaborations! Hmu~ Slide into my dms!